> For the complete documentation index, see [llms.txt](https://aliniex.gitbook.io/alix-pay/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://aliniex.gitbook.io/alix-pay/policies/transaction-error-handling-process.md).

# Transaction Error Handling Process

This process is designed to ensure efficient resolution of transaction errors and provide a seamless experience for Alix Pay partners. The process is divided into the following stages:

### Stage 1: Detection and Summary of Transaction Errors

\- Automatic Monitoring: Alix Pay's system continuously monitors and detects transaction errors on the operations dashboard.

\- Monthly Summary: On the last day of each month, the system automatically summarizes all transaction errors and generates a detailed report.

### Stage 2: Refund and Error Inquiry Submission

\- On the 2nd of each month: Refunds are automatically processed for partners based on the summarized report on the dashboard.

\- From the 3rd to the 5th of each month: Partners may submit additional error inquiries through the Alix Pay support system.

### Stage 3: Analysis and Processing of Additional Transaction Errors

\- Error Categorization: Transaction errors are classified into the following categories:

·    Technical errors: Escalated to the Dev team for resolution.

·    Operational errors: Handled and resolved by the operations team.

·    Information errors: Partners are requested to provide additional information for processing.

\- Processing Time: Additional transaction errors will be resolved within 7 business days after submission.

### Stage 4: Notification and Completion

\- After processing transaction errors, Alix Pay will notify partners of the results via the support system or official email.

\- Comprehensive information on root causes and corrective actions will be provided.

### Note:

\- Error inquiries and processing requests are only accepted within 45 days from the transaction date to ensure efficiency and accuracy.

 

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